Frequently Asked Questions

Everything you need to know about our luxury costume jewelry and shopping experience.

How should I care for my Les Nereides jewelry?

To maintain the brilliance of your hand-painted enamel and 14k gold-plated pieces, avoid contact with water, perfume, and cosmetics. Store each piece in its original pouch to prevent scratching.

What is your shipping policy for international orders?

We offer worldwide shipping via premium carriers. Standard delivery typically takes 3-7 business days, while express options are available at checkout. Duties and taxes are calculated based on your destination.

Do you offer a warranty on your products?

Yes, all Les Nereides creations come with a one-year warranty against manufacturing defects. Please retain your proof of purchase to facilitate any repair requests.

What is your return and exchange policy?

We accept returns within 14 days of delivery, provided the jewelry is in its original condition and packaging. For hygiene reasons, earrings cannot be returned unless they are faulty.

Are the materials used hypoallergenic?

Our jewelry is crafted from high-quality brass plated with 14k gold and is nickel-free to minimize the risk of allergic reactions, in compliance with European standards.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.